FAQ

Have a question？We are here to help.

Your satisfaction is our top priority. We value your feedback and are constantly working to improve.

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with an item, you may return it to us within 30 days of receipt for a full refund.

How to Contact Us?

You can contact us via our email address: service@biggmans.com

Or contact us online via our Instagram account: https://www.instagram.com/biggmans_us

Biggmans is not just a plus - size clothing brand; it's an advocate for the confidence and style of big - sized men. With a rich variety of prints, classic styles, and a wide range of sizes from M to 8XL, we meet diverse clothing needs.

Dress with confidence and live stylishly. Everyone, regardless of body shape, should have the right to express their own style.

What discounts do you offer?

Get an 8% discount when purchasing three items: BM8

Get a 10% discount when purchasing four items: BM10

Get a 12% discount when purchasing five items: BM12

Get a 15% discount when purchasing six items: BM15

Free Shipping

Yes, free shipping is provided for orders over $89 on our website!

Flexible Payment

We offer a variety of payment methods, including PayPal, Visa credit card, Apple Pay, Google Pay, and more!

Customization Service

Yes, you can customize from the following link. Just provide the pattern you like!

https://www.biggmans.com/collections/customize-your-own-fashion-style

How soon can I receive the goods?

It takes about 12 working days.

What should I do if the clothes are not the right size?

Our clothes are produced strictly in accordance with the size chart. If the clothes you bought are either too small or too large, please contact us via our customer email. We will handle it for you as soon as possible.

Do you collaborate with influencers?

We'd be more than happy to. Please send an email to support@biggmans.com for further discussion.

What if I haven't received the package yet, but the logistics information shows it has been received?

Please send us an email. We'll provide you with the logistics information to help you make inquiries.

I've placed an order, but I suddenly don't want it anymore. Can I cancel the order?

You can cancel the order by sending us an email within half an hour after placing the order. Half an hour after the order is placed, we will start the production process and the order cannot be cancelled at this time.

If I find that you've overcharged me or made a wrong order, can I get my money back?

Yes. Contact us in a timely manner. We can correct duplicate orders or wrong orders and process a refund.

If I'm not satisfied with the product, should I send you an email or file a claim through PayPal or credit card channels?

Please contact us first without fail. We'll try our best to resolve the issue. Filing a claim through PayPal or credit card channels takes a long time and incurs high costs, which isn't cost-effective for you.

If I find that other websites are selling the same products as yours at a much lower price, what should I do?

Those are all fake websites imitating us. Please definitely do not trade with them to avoid being cheated.